The Bill That Didn’t Add Up

On the right you’ll see a shocking overcharge: one of our customers, a restaurant in San Francisco, was billed $76,260.88 for electricity when the restaurant wasn’t even open yet. How can that even happen? (Short answer: it can’t.) 

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But utilities make this mistake more often than you might think. In fact, about 68% of businesses we have audited routinely overpay their utility bills due to errors, hidden fees, and misapplied rates. 

How TrueMeter Keeps Utility Bills Accountable

TrueMeter’s AI audits each and every bill by:

• Ensuring the utility calculated peak/off-peak times appropriately
• Ensuring subtotals are not rounded up
• Searching for seasonal or hourly anomalies that indicate mis-readings
• Comparing against per square foot energy usage benchmarks
• Automatically scrutinizing every fee and tax against public utility commission research 

TrueMeter does this for every account, every month, every bill. 

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How to Submit a Request

At TrueMeter, we don’t just audit your bills and recover overpayments, we also give you full visibility into everything we do through our dashboard. From viewing and auditing all utility bills covered by TrueMeter, to tracking energy usage per square foot with benchmarks, to understanding store open/close efficiency and monitoring monthly trend reports, you’ll always have on-demand access to the insights that matter. You can also check out our product demo to see it in action. 

How can you tell if you’re being overcharged? 

Look for red flags like sudden bill spikes that don’t match your usage, unexplained fees, or big differences between your meter readings and what’s billed. Comparing month-to-month costs and usage patterns is often the easiest way to spot issues.